FJI Media

Last updated: May 2026

1. Introduction

FJI Media (“we”, “us”, “our”) provides website design and automation services for UK businesses. We are committed to protecting your personal data and handling it in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services.

2. Who We Are

Business Name: FJI Media
Contact Email: [email protected]

We are the data controller responsible for your personal data.

3. What Data We Collect

We may collect and process the following personal data:

Information you provide directly:

Name

Email address

Phone number (if provided)

Information submitted through contact forms

Booking or appointment details

Any messages or enquiries you send us

Information collected automatically:

IP address

Browser type and device information

Pages visited and usage data

Payment information:

If you purchase services, payment data is processed securely via Stripe. We do not store full card details.

4. How We Use Your Data

We use your personal data to:

Respond to enquiries and provide services

Manage client relationships and appointments

Process payments and invoices

Deliver website design and automation services

Improve our website and services

Send important updates or service communications

Run analytics to understand website performance

5. Legal Basis for Processing

We process your data under the following legal bases:

Contract: when we need your data to provide services you request

Legitimate interest: to improve our services and communicate with clients

Legal obligation: for tax and accounting requirements

Consent: for cookies, marketing emails, or optional communications

6. How We Store Your Data

Your data is stored securely within our systems, primarily within GoHighLevel (CRM and automation platform).

We take appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse.

7. Data Sharing and Third Parties

We may share your data with trusted third-party providers necessary to operate our business:

GoHighLevel – CRM, automation, and website systems

Stripe – payment processing

LeadConnector – email marketing and communications

Google Analytics / Meta Pixel – website analytics and performance tracking

These providers only process your data on our instructions and are required to comply with data protection laws.

8. Cookies

Our website uses cookies to improve user experience, analyse traffic, and support marketing efforts.

Cookies may be used for:

Website analytics (Google Analytics)

Tracking user behaviour

Marketing and advertising performance (Meta Pixel or similar tools)

You can control or disable cookies through your browser settings.

9. Data Retention

We keep personal data only for as long as necessary:

Client and service data: up to 6 years (for legal and tax purposes)

Enquiry data: up to 12 months if no further engagement occurs

Marketing data: until you unsubscribe or withdraw consent

10. Your Data Protection Rights

Under UK GDPR, you have the right to:

Access your personal data

Request correction of inaccurate data

Request deletion of your data (“right to be forgotten”)

Restrict or object to processing

Request data portability

Withdraw consent at any time

To exercise any of these rights, contact us at:
[email protected]

11. Marketing Communications

If you opt in, we may send you marketing emails about our services.

You can unsubscribe at any time by clicking the unsubscribe link or contacting us directly.

12. Data Security

We take data security seriously and use appropriate safeguards including:

Secure CRM systems (GoHighLevel)

Password protection and access control

Encrypted payment processing via Stripe

13. International Data Transfers

Some of our service providers may store data outside the UK. When this occurs, we ensure appropriate safeguards are in place to protect your data in line with UK GDPR requirements.

14. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with an updated date.

15. Contact and Complaints

If you have any questions about this Privacy Policy or how your data is handled, contact us at:

Email: [email protected]

You also have the right to complain to the UK data protection authority:
Information Commissioner’s Office (ICO) – https://ico.org.uk